Dmitry Bashko

Poznań, Poland

Operations · Customer Success · B2B SaaS

dmitry.bashko.en@gmail.com  ·  LinkedIn  ·  Telegram

Summary

Operations professional with 11+ years of experience founding and managing international businesses in transport and logistics. After relocating to Poland in 2023, transitioned into a remote role at Teleperformance — building a track record in a new market while maintaining the discipline and performance standards held as a business owner.

Actively leverage AI tools as a core part of my daily workflow — significantly accelerating research, planning, and execution. Fast learner with a demonstrated ability to acquire new skills rapidly under pressure. Seeking a client-facing or operations role in a B2B SaaS environment.

Target Roles

Customer Success Manager · Account Manager · Technical Account Manager · Implementation Manager · Knowledge Base Manager · Partnerships Manager

Experience

Remote Consecutive Interpreter Mar 2024 – Feb 2026
Teleperformance · Remote · English–Russian
  • Consecutive phone interpretation for Russian-speaking clients in the US and UK; 90%+ medical calls
  • Consistently ranked top 3–4 out of ~80 interpreters by volume; ranked #1 on more than 8 occasions
  • Self-directed monthly workload of 250–300 hours, sometimes exceeding 1,000 interactions/month
  • Awarded Professional Interpreter Certificate (Aug 2025) — achieved in ~1 year, an exceptionally rare result
Founder & Managing Director Jul 2011 – Aug 2023
Sesco & TRTS-Plus · International transport and logistics · Up to 15 employees
  • Built full business operations from inception — sales, finance, hiring, client relations, logistics
  • Managed up to 15 people; responsible for hiring, onboarding, and performance
  • Maintained long-term relationships with key accounts across Europe
  • Oversaw financial planning, P&L, and operational cost optimization
  • Designed and documented internal workflows across all business functions
  • Peak annual revenue ~$1M, up to 100 orders/month

Education

BSU Institute of Business — Financial Management 2016–2017
International University "MITSO" — Logistics 2009–2014
Minsk College of Business — Accounting, Analysis and Control 2006–2009

Additional Education

Alexei Minkiewicz School of Management — Project Management 2016
BSU Institute of Business — Financial Director Program 2014
FIATA Diploma — Transport Logistics and International Freight Forwarding 2014

Skills

LanguagesEnglish (professional working proficiency) · Polish (conversational) · Russian & Belarusian (native) · Ukrainian (passive fluency)
CRMZoho
ProductivityMicrosoft Office · Google Workspace
ToolsJira · Confluence · Asana · Notion · Obsidian · Airtable · Miro · Slack · Teams · Zoom · Calendly · Loom
AIClaude Code · OpenClaw — daily professional use across research, planning, and execution
TechnicalSSH · VPS administration · VPN setup · self-hosted services · GitHub · terminal/CLI
OtherDriver's license category B

Interests

Technology & AI · Open source · Personal Knowledge Management · Cycling · History · Reading · Economics · Traveling